Terms of Use

RIGID Engineering & Construction Ltd, a company registered in Cyprus, based in Nicosia, Cyprus. You can reach us at info@rigidresidential.com or +357 99 651 856.

The buildings and apartments shown on the website are presented for information. A listing is an invitation to enquire, not an offer to rent. Availability, prices and features may change without notice, and an apartment is only reserved for you once a tenancy agreement has been signed and any agreed deposit has been paid.

We take care to keep photographs, floor areas and descriptions accurate, but they are indicative. Please check anything that matters to you at a viewing before you sign.

When you send an enquiry we will use your details to reply to you, as explained in our Privacy Policy. We aim to reply within one working day, but a reply is not a promise that an apartment is still available.

A resident account is created with a one-time invite code that we issue after a tenancy is signed. The same account works on the website and in the app. By creating an account you confirm that you are the tenant or an occupier authorised by the tenant, that the details you give are accurate, and that you will keep them up to date.

Keep your password to yourself and tell us straight away if you think someone else has used your account. You are responsible for what is done through your account until you tell us.

We may suspend or close an account if it is used in breach of these terms, if the tenancy ends, or if we need to do so for security reasons. You can delete your account at any time from the app.

When using the Services you must not:

• try to access another resident's information or any part of the system you are not authorised to use;
• upload anything unlawful, abusive, or that infringes someone else's rights;
• submit false maintenance requests or enquiries, or impersonate another person;
• interfere with the operation or security of the Services, or scrape them automatically.

The website and the app do not take payments. Rent and any other sums under a tenancy are paid by bank transfer to the account details in your tenancy agreement. Nothing is bought through the Services, so there is nothing to refund through them.

Deposits, overpayments and any refund are dealt with under your tenancy agreement and the applicable Cyprus law, not under these terms. If you believe a rent record shown in the portal or the app is wrong, contact us and we will check it against our bank records.

The text, photographs, plans, logos and software that make up the Services belong to us or to our licensors. You may view and print pages for your own use in connection with renting or living in one of our apartments, but you may not copy or reuse them for any other purpose without our written permission.

Content you upload, such as photographs attached to a maintenance request, remains yours. You give us permission to store and use it for the purpose you uploaded it for.

Some pages link to or embed services run by others, such as Google Maps for directions and YouTube for video tours. Those services have their own terms and privacy policies, and we are not responsible for them. Video tours load only after you choose to play them.

We try to keep the Services available and accurate, but we provide them "as is". They may be unavailable from time to time for maintenance or for reasons outside our control, and we do not promise that they will be error-free.

The Services are a convenient way to contact us and to manage your tenancy. They do not replace your tenancy agreement, and a delay or fault in the Services does not change your rights or ours under it. If you cannot reach us through the portal or the app, call or email us instead.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under Cyprus law. Subject to that, we are not liable for any loss that was not a foreseeable result of our breach of these terms, or for loss of data caused by your own device or connection. Your statutory rights as a consumer are not affected.

How we handle personal data is set out in our Privacy Policy and Cookie Policy, which form part of these terms.

We may update these terms, for example when we add a feature to the app. The date at the top shows the current version. If a change is significant we will tell residents through the portal or the app before it takes effect. Continuing to use the Services after a change means you accept the updated terms.

These terms are governed by the law of the Republic of Cyprus, and the courts of Cyprus have jurisdiction over any dispute about them. If you live in another EU country, you also keep the protection of the mandatory consumer rules of that country. If you have a problem, please contact us first at info@rigidresidential.com and we will try to sort it out with you.